Returns and Warranty

Lufer Return and Warranty Policy

1. Introduction The Lufer website is committed to ensuring customer satisfaction by ensuring a transparent and secure process for returns and warranty requests. This policy establishes the criteria for returns and the warranty for products purchased on our platform.

2. Return Policy 2.1. The customer may request a return of the product within 7 days from the date of receipt, exclusively in cases of manufacturing defects. 2.2. For returns, the product must be in its original packaging, accompanied by all accessories and instruction manual (if applicable). 2.3. The customer must contact our customer service team to request the return, providing proof of the defect, such as photos or videos. 2.4. After the return is approved, the customer will receive instructions on how to ship the product. 2.5. The refund or exchange will be processed after the returned product is received and analyzed.

3. Warranty Policy 3.1. All products sold on the Lufer website are warranted for 6 months against manufacturing defects, starting from the date of receipt. 3.2. The warranty covers only manufacturing defects and does not cover damage caused by misuse, drops, exposure to moisture, improper modifications, or natural wear and tear. 3.3. To activate the warranty, the customer must contact our technical support team and provide a detailed description of the problem, including photos or videos of the defect. This will be subject to a warranty review by the company. 3.4. If the defect is confirmed, the customer may exchange the product or request a refund. 3.5. The warranty resolution period may vary depending on the product analysis and stock availability for exchanges.

4. Procedure for Activating a Return or Warranty 4.1. The customer must contact our customer service team through the official channels available on the website. 4.2. It is necessary to provide the purchase details, such as the order number, invoice, and evidence of the defect. 4.3. The support team will review the request and provide instructions for returning the product or activating the warranty.

5. Final Provisions 5.1. The Lufer website reserves the right to refuse returns or warranty claims that do not meet the requirements of this policy. 5.2. This policy may be updated at any time, and customers are advised to review it periodically. 5.3. By making a purchase on the Lufer website, the customer declares that they are aware of and agree to the terms of this policy.

For more information, please contact our customer service team.